Privacy Policy

How we collect information

Information Users provide to us

We collect personal information directly from Users when they interact with us. For example, when a User:

• Registers for our tutoring or academic programmes
• Subscribes to email updates
• Participates in lessons (including sessions held via Zoom, Microsoft Teams, or other online platforms)
• Shares documents such as school reports, academic assessments, or university application materials
• Fills out a form, signs an agreement, or contacts us with questions or requests

This information may include:

• Student details (name, date of birth, school, academic year)
• Academic information (grades, feedback, teacher comments, application drafts, essays, reports)
• Parent/guardian contact information (name, email, phone number, address)
• Payment information provided through third-party payment or invoicing providers
• Communications, lesson notes, assignments, and materials shared during instruction
• Any other information voluntarily provided in relation to our services

Information collected automatically

We, our service providers, and our analytics partners may automatically collect information when Users interact with our website or communications. This may include:

• Browser type, IP address, device identifiers
• Operating system and general location (e.g., city or region)
• Pages viewed, links clicked, and website usage behaviour

We use cookies, browser storage, logs, and similar technologies to gather this information. Users can manage cookies through their browser settings.

Information from third parties

We may receive information from:

• Schools (where a parent/guardian has authorised this)
• Service providers assisting in lesson delivery, communications, analytics, or payments
• Publicly available sources
• Social media platforms, to the extent Users engage with our official pages

All third-party information is handled in accordance with this Privacy Policy.

How we use collected information

Telos Pathways may use personal information for the following purposes:

To deliver and improve our educational services

• Providing tutoring, consulting, and academic support
• Developing tailored learning materials
• Monitoring academic progress
• Supporting school and university applications

To operate and enhance our website and services

• Displaying content
• Improving website functionality and user experience
• Conducting analytics and service optimisation

To provide customer service and communication

• Responding to enquiries
• Managing bookings and scheduling lessons
• Sending service-related notifications

To manage payments and business operations

• Processing payments through third-party providers
• Maintaining financial, administrative, and operational records

To personalise User experience

• Understanding preferences
• Delivering customised learning resources
• Storing information needed for ongoing lesson continuity

To send marketing communications

We may send marketing emails (with the appropriate legal basis). Users may opt out at any time.

Additional purposes with flexibility

In accordance with UK data protection law, we may also use personal information for:

• Internal training, quality assurance, and service development
• Research, analytics, and internal reporting (using aggregated, anonymised, or pseudonymised data where possible)
• Developing new educational tools, methods, or resources
• General business operations, such as audits, compliance checks, strategic planning, and operational improvements

These uses are limited to what is lawful, necessary, and compatible with the original purposes of collection under UK GDPR. Where required, we will seek consent or ensure an appropriate lawful basis before processing.

For compliance, safeguarding, and fraud prevention

We may process or disclose personal information as necessary to:

• Protect the safety and wellbeing of students
• Comply with applicable UK laws, safeguarding obligations, or legal requests
• Prevent or detect fraud, misuse, or security incidents
• Establish, exercise, or defend legal claims

To create anonymised or aggregated data

We may convert personal information into anonymised or aggregated data for lawful business purposes, including analytics, service improvement, or internal reporting. Such data does not identify individual Users.

Sharing personal information

We do not sell personal information. We only share information where necessary and lawful. We may share information with:

Third-party service providers

Including those supporting:

• Online lesson delivery
• Email and document hosting
• Website analytics and functionality
• Payment processing
• Administrative or operational services

All such providers operate under contractual obligations consistent with UK GDPR.

Tutors, academic partners, and authorised personnel

Only to the extent necessary to deliver our services.

Professional advisers

Such as lawyers, accountants, and insurers.

Compliance and safety authorities

If required for legal, safeguarding, or regulatory reasons.

Business transfers

If Telos Pathways LLP undergoes a merger, restructuring, asset transfer, or similar transaction, User information may be shared with relevant parties under this Policy.

User choices

Users have the following choices and rights:

Opting out of marketing

Users may unsubscribe at any time by using the link in marketing emails or contacting us directly.

Cookies

Users can control or disable cookies via browser settings.

Choosing not to provide information

If required information is not provided, we may be unable to deliver certain services. Required fields will be clearly marked.

Your rights under UK GDPR

Parents or guardians acting on behalf of minors may:

• Request access to personal data
• Request correction of inaccurate data
• Request deletion where appropriate
• Restrict or object to certain types of processing
• Withdraw consent at any time
• Request portability of data

Requests may be submitted through the contact information below.

Third-party websites

Links on our website may lead to external websites. We do not control these websites and are not responsible for their content or privacy practices. Users should review their respective policies.

How we protect information

We use technical and organisational measures designed to protect information from unauthorised access, alteration, or disclosure, including:

• Encrypted storage and communications (where supported)
• Access controls and authentication
• Limited access for authorised personnel only
• Secure third-party service providers

No system is completely secure, but we follow industry-standard practices.

Children

Because our services are primarily aimed at minors:

• We process children's information with verified consent from their parent or guardian
• We do not knowingly process data from children without appropriate authorisation
• If we discover that data was collected without required consent, we will delete it promptly

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Material changes will be reflected in the "Last Updated" date and may be communicated through additional notices where appropriate.

International Users

Telos Pathways LLP is based in the United Kingdom. All information is processed according to UK GDPR and UK privacy laws, regardless of where Users access our services from.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Telos Pathways LLP
Email: info@telospathways.com